Steven Herzog

Chief Operating Officer

Steve joined Emond Harnden as Chief Operating Officer in 2022.

He is responsible for business execution of the Firm including strategic planning, financial operations, marketing and business development, HR, and technology. Steve is highly regarded for his ability to develop and execute strategy, capacity to lead change, and passion for exceptional customer service and client experience.

Prior to Emond Harnden, Steve’s executive experience at Scotiabank and MD Financial Management spanned leadership in M&A integration, strategy and execution, client experience, program management, and technology delivery. Previous experience includes high-tech project management at Nortel, and technology strategy and implementation with Deloitte and Accenture.

Steve graduated from the University of Ottawa with a Master in Business Administration. He also concurrently completed Bachelor of Commerce (Hons) and Bachelor of Arts (Political Studies) degrees at Queen’s University. His executive education includes the Implementing Strategy Program at The Wharton School and a Customer Experience Certificate Program at Rutgers University.

A strong believer in lifelong learning and commitment to craft, Steve achieved professional designations in project management (PMP), client experience (CCXP), management consulting (CMC), and change management (Prosci).

Steve is Chair of the Family Advisory Committee for CHEO’s 1Door4Care program, and a member of the 1D4C Executive Steering Committee.

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