Canada Jetlines, latest airline to enter the crowded field, lands first flight

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Canada Jetlines, latest airline to enter the crowded field, lands first flight

 

DECISIONS

Applicant purchased a ticket and then cancelled the flight – claimed $1,510 for balance of ticket that was not refunded – Lufthansa argued the ticket was non-refundable and unused taxes had already been refunded – Lufthansa argued that applicant could have rebooked ticket anytime within one year of flight date without change fees but chose to cancel – Tribunal found no evidence that Lufthansa was required to provide any refund given non-refundable ticket purchased – applicant chose to cancel refund based on holiday preferences and not COVID-19 travel restrictions – claim dismissed

Applicant purchased tickets from respondent Pinoy Travel Services Inc. (“PTSI”) for flights operated by respondent Philippine Airlines, Inc. (“PAL”) – PAL cancelled flights due to COVID-19 – PTSI was agent for applicant and not a party to contract between PAL and applicant for tickets – applicant refused to pay fee for PTSI to refund tickets so PTSI not liable to applicant for not processing refund –  PAL had advertised that refunds were available but did not refund applicant – applicant entitled to $3,670.25 plus interest and fees – claim for $1,200 for mental distress denied for lack of medical evidence

 

TC/TSB NEWS

 

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